Your Foreign Trade Partner


Submission of customer complaints and claims

As a valued client, we  are at your disposal to resolve, in the first instance,  any  complaints you might have and we will do our best to resolve any issues. In the event that you still consider that Aresbank has failed to meet any legal commitment or documented agreement with you, please contact our special Servicio de Atención al Cliente department   through the following channels: 

  • visti to  any of our offices:
  • phone:  +34 91 208 84 09
  • Post Letter to 

Servicio de Atención al Cliente
Paseo de la Castellana, 257
28046 Madrid

Aresbank puts at your disposal a claims form  (in Spanish) available in our offices and can be downloaded  here .  Please complete and sign and forward to Servicio de Atención al Cliente

The document of Aresbank´s regulations  for  the Servicio de Atención al Cliente,  REGLAMENTO DEL SERVICIO DE ATENCIÓN AL CLIENTE  (in Spanish),  can be downloaded here